REG Call Handler Challenge

LinkedIn discussion (April 2024)

Synopsys

This challenge is about a spreadsheet-based Call Handling requirement that works perfectly well when a single operative is handling the calls, and there is only one set of stock records to lookup.

But now, the business has grown to 20 warehouses, and 100 call handlers.

How would you address this leap in scale?

Read the LinkedIn discussion above. Do you agree? Do you have a realistic alternative?

Part 2 – Experts’ Responses and a Solution

A review of the responses from Excel experts on LinkedIn. Are they right?

Here is the LinkedIn discussion for Part 2.

Part 3 – Evaluating the Options

How do the alternative approaches stack up?

Part 4 – A philosophical view

The difference between learning the tool, and Problem Solving. Addressing the need for strategic thinking.

Part 5 – A Deep Dive into How It Works

TBA – A global LIVE demonstration of the REG Call Handler Solution on a Global Scale. This will be conducted live and with many participants around the world Globally.